You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Deliver an excellent experience to call center customers by creating, presenting and selling relevant, functional, aesthetic and commercial furnishing solutions that contribute to positioning the IKEA brand in the local market as the leader in life at home and business.
• Provide high quality interior design support in all remote channels, including live video calls, to secure a great customer experience for both Business to Customer (B2C) and Business to Business (B2B) customers • Capture, by actively listening, key customer needs and desires, including budget frame, and translate them into relevant, functional, aesthetic, commercial and tailor-made interior design solutions thus exceeding customer expectations • Create solutions that take all aspects of the design, e.g. function, architectural elements, scale, color, material, shape, form, ergonomics, lighting and sustainability into consideration, demonstrating a holistic approach and reflecting interior design the IKEA way • Lead the planning process from start to end in close cooperation with the customer in order to secure a proactive selling approach as well as follow up on possible improvement needs, thus building trust in the IKEA brand • Apply a commercial approach in every customer contact to maximize sales • Present interior design solutions using global tools and best practices to secure high quality, simplicity, efficiency and cost consciousness
Our team within Ikea
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.
JOB TYPE – Permanent, Full-time HOURS – Salaried, Retail Service Management Support LOCATION – Ability to be located within a commutable distance to an IKEA location within the posted market PAY – The starting rate/salary for this position range from $49,419 to $71,658 and will be based on relevant work experience BENEFITS ELIGIBLE? – Yes – Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more
• Bachelor's Degree in Interior Design • Proficiency in Revit 3D planning • Minimum 3 years of experience from working with interior design • Minimum 1 year of experience from working in remote sales and/or customer service • Knowledge of all aspects of interior design, (e.g. functionality, space, layout, ergonomics, architecture, style, materials, sustainability etc) with special focus on local societal trends • Understanding of relevant local rules, laws and regulations for both public spaces and homes • Relevant sales and design processes and tools experience • Passionate about interior design and finding ways to exceed expectations and improve people’s life at home • Strong ability to combine commercial, aesthetic and planning skills when visualizing commercial, functional and aesthetic solutions • Creative and conceptual thinking skills, a holistic view combined with an eye for details • Strong active listener with ability to communicate and share creative ideas, concepts and solutions in an inspiring way
If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.