The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
Reporting to the Business Navigation and Operations Manager, this MANAGER role supports the growth of IKEA Southeast Asia by providing Specific safety & Security directional support to secure compliance with internal & external standards, monitoring we operate within our risk appetite and creating a risk aware culture. You work closely together with various departments and all management level throughout the organization to:
Ensure a safe and secure environment for our customers, co-workers and visitors;
Strengthen the IKEA brand and protect our assets;
Maintain an overall risk aware and control culture;
Maintain compliance with internal IKEA and external legal demands.
You ensure a safe and secure environment for co-workers and customers through training, audits, and standards and national/local legal demands;
You coordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate action according to the store Emergency Management Plan;
You are accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary;
You identify areas prone to fraud and secure adequate controls are in place;
You proactively identify emerging risks, and ensure early involvement in new initiatives in unit;
You are the initial point of contact when fraudulent activities or unethical behaviours (including but not limited to harassment, co-worker misconduct) are suspected or identified;
You manage the Safety & Security function in the store and develop potential successor.
You have a minimum of 8 years strong leadership experience in a fast-paced retail environment handling both Safety and Security measures, managing FCC and security guards;
You are preferably a Certified Safety Officer (SO3);
You have experience dealing with crowd control, crisis preparedness (fire drills, system testing) and crisis management;
You have experience of setting and implementing long-term strategic plans, setting budgets and following up goals, understanding profit and loss and how to affect its result;
You have the ability to influence and develop people and act as a role model and coach with the skills to communicate confidently and clearly in English and Filipino (written and verbal);
You have fast perception and ability to implement requests at short notice;
You should have deep knowledge in the following areas:
Occupational Health and Safety
Administrations, auditing or controlling
Technical Security Systems
Local criminal or civil laws
Emergency response handling
This role requires flexibility in work hours depending on store operational requirements. Working on public holidays and weekends.