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Customer Experience Analyst - Data and Reporting

Fishers, Indiana - Ontdek meer over deze locatie Klantenservice Fulltime

Vacature omschrijving

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
• Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
• Integrating customer insight and feedback into key decision-making processes.
• Presenting learnings and insights at store meetings and forums.





APPLY NOW!

JOB TYPE – Permanent, Full-time, Hourly Associate
BENEFITS ELIGIBLE? Yes
HOURS – 38 to 40 hours per week

QUALIFICATIONS

2 years of experience working with multichannel customer journeys and customer support
Previous retail experience
Experience analyzing, planning and measuring performance