Customer Order & Administration Specialist

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Create and constantly improve excellent goods availability with healthy stock structure and range management at the lowest possible cost. Ensure awareness, understanding, compliance of all administration rules and guidelines enabling accuracy in every aspect of the operation.  

Be an active partner in the fulfilment process following up on the order and order management ensuring we fulfil our promise to our customer.

Responsibilities

• Secure that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs.
• Securing the market set-up for customer order flow from fulfilment units to the customers.
• Achieving and maintaining the highest level of accuracy through correct and proper administration
• Leading the accuracy agenda for the central warehouse with a right first time attitude
• Reach excellence in securing the customer promise/demands.
• Control and maintain the Range and order allocation set up
• Monitor the order flow and secure a qualitative information flow to concerned parties

Motivation

• Inspired by the IKEA vision, values and culture
• Leading business through people
• Enjoy applying strategic, tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations
• Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
• Eagerness and desire to understand the IKEA business and customer needs and influence

This position is based in State of Mexico and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise, and growth follows.

If you are interested to be part of our team apply here!

Please send your CV and please apply by 07 November 2022