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Retail Customer Care Specialist

East Palo Alto, Californië - Ontdek meer over deze locatie Klantenservice Fulltime

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Why we will love you

You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

What you'll be doing day to day

• Resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store
• Identifying and reporting quality issues based on data gathered in returns.
• Investigating problems, developing solutions, preparing reports, and working with Independent Service Providers (ISPs) daily to resolve customer complaints.
• Using your product and solution expertise to enhance your customers’ experiences.
Uses knowledge of both the product and how the IKEA organization works to offer solutions so that customers leave the store with a positive impression.
• Partnering with Kitchen Installation Specialists to solve all escalated kitchen and bath issues.



"The hourly pay range for this role is $21.40 - $30.55

Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.

Apply now!

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QUALIFICATIONS

2 years of experience in retail sales or customer service experience.