You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
• Contribute to secure an excellent competence level among Interior Designers by keeping them well supported, informed, trained, and ensure excellent knowledge within the design space. • Drive performance optimization within the area of interior design to maximize customer satisfaction and business growth • Share knowledge, skills, and ways of working to enable Interior Designers to create relevant, functional, aesthetic, commercial and tailormade furnishing solutions that exceed customer expectations and reflect interior design the IKEA way • Stay up to date and knowledgeable about interior design trends, specific needs for different customer segments and competitors, and share this knowledge to secure a high and consistent level of competence among Interior Designers • Evaluate skill performance and suggest improvement areas and via Call Center Team Leaders enable Interior Designers to work on potentials and build on strengths, thus contributing to reaching individual and team goals • Collaborate with, and provide feedback to, multiple stakeholders across Ingka connected to the area of expertise, to be able to update Interior Designers on range changes, updates in digital tools and commercial activities, and to secure that call center perspectives continuously influence relevant processes, digital tool development and are represented in all relevant forums
Together as a team
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.
JOB TYPE – Permanent, Full-time HOURS – Salaried, Retail Service Management Support LOCATION – Ability to be located within a commutable distance to an IKEA location within the posted market PAY – The starting rate/salary for this position range from $65,462 to $94,731 and will be based on relevant work experience BENEFITS ELIGIBLE? – Yes – Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more
• Bachelor's Degree in Interior Design • Proficiency in Revit 3D planning • Minimum 3 years of experience of interior design working with both Business to Consumer (B2C) and Business to Business (B2B) • Minimum 2 years of experience of coaching and training senior/expert co-workers • Expert knowledge of all aspects of interior design, (e.g. functionality, space, layout, ergonomics, architecture, style, materials, sustainability etc) with special focus on local societal trends • Extensive knowledge of how to train and coach senior and/or expert Interior Designers • Excellent knowledge of how personal performance is measured and how it contributes to the business goals • Driven by challenging existing ways of working and finding new solutions in order to reach and exceed the goals • Strong ability to combine commercial, aesthetic and functional skills • Strong ability to understand and build on customer needs to proactively offer creative complete interior design solutions that exceed customer expectation
If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.